No Phone Policy
The primary reason is that my office is at home, where I multi-task motherhood of two highly active and demanding children (the youngest of whom is autistic). My days are often unpredictable and need to be flexible so I can adjust my schedule to what is most healthy for them. I don't have consistent enough 'alone time' that makes phone support a viable option, and am selfishly protective of the little amount I do get.
To complicate matters, my working environment can get ridiculously chaotic and noisy when my youngest is home. I've learned to deal with this, but it would be an embarrassing and nightmare situation while trying to speak to a client in real time. The little amount of quiet time I do get without distraction is highly valuable to me and used to get the majority of my creative work done.
The other reason is that email is an absolute essential part of my organization process. It can get very confusing trying to keep track of everyone I need to follow-up with on a given day...so I rely heavily on previous email exchanges to remind myself where I'm at with a particular project or support request.
I understand that my 'no phone' policy is an inconvenience and genuinely apologize for that. I hope to eventually offer a phone support option to established clients, but this needs to wait until after my family schedule is more consistent.